Santa Fe Glass & Mirror in Santa Fe, NM Closed now

Reviews about Santa Fe Glass & Mirror

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  August 03, 2020, by Susan Burns
  I have never written a review before, but the public needs to know about SF Glass. Earlier this year, they installed mirror and glass in both our guest bedrooms. Couple of months later, one mirror cracked with no reasonable explanation since we had not had any guests up to that point. When my husband called to complain, Roger, the owner was offended, for some reason, and refused to replace the mirror. Over many, many months, I called and left messages, thinking maybe if I called, they would respond. Always they said they would call me back and never did, even though I left a message saying we would pay for it ourselves. I would not have even bothered after about 17 or so calls, and many many months... but they happen to have the only machine that finishes the edges of the mirror, so I was held hostage, and they knew it.. I was extra nice to a point of begging... and finally was deemed good enough to speak to Roger, the boss, who said he would call me back and set an appointment. Two weeks later, still no call, no message, no appointment to come. We spent thousands and thousands of dollars for our bathrooms with them. The fact that they have no respect for their customers once they are paid... is appalling. I have never run into any company so unfriendly, vindictive, and unprofessional as this company. I am surprised they are still in business with this kind of unethical conduct and attitude. I called Action Glass and they came the next day and will be repairing the negligent work that SF Glass did. Stay away from this company. I only gave them 1 star because there were no 0 stars as an option. Wagner Properties CEO.